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FAQ

Do my BYOB socks/underwear arrive in a gift box?

The box shown on our website is exactly what we use for shipping your Build Your Own Box package. It has a sturdy, craft exterior to deter theft and protect your goods during shipment.

 

What shoe sizes do these socks fit?

Colorful socks: US shoe sizes 7-13 for men and 8-14 for women.

Athletic and no-show socks: US shoe sizes 8-13 for men and 9-14 for women.

 

What if I am unsure about how your boxer briefs fit?

 

We have 100% Satisfaction Guaranteed Underwear Try-on. Please try on one pair of underwear in your order if you have any concerns over sizing, fit, etc. If you are not completely satisfied with your purchase, we will gladly process a refund for your order. Please keep the pair of underwear your tried on and return the rest of the unopened, unworn underwear to us. Read more here.

 

What is your return policy?

We accept returns of unworn items to in their original condition and packaging within 30 days of purchase. We cannot accept returns or exchanges of partial products, i.e, partial packs, partial kits and partial boxes. Read more here.

 

Can I purchase a small or medium box and then later purchase more pairs of socks or underwear by paying the difference in box prices? E.g., buy a medium box for $89 (12 pairs) and then later purchase 6 more pairs (effectively bringing the total to 18 pairs) for $20?

 

Unfortunately, no. The savings we offer as box sizes get larger come from economies of scale. Multiple orders means multiple shipping charges for us and increased logistical complexity, both of which have a negative impact on price. Same goes for packs and the drawer makeover offer.

  

What is the material composition of your socks and underwear?

Colorful and no-show socks: 80% cotton / 19% Nylon / 1% Spandex.

Athletic socks: 80% Hydra10™ Nylon / 20% Spandex.

Underwear: 95% Lenzing Modal®, 5% Elastane

 

 

Where are your socks and underwear made?

South Korea.

 

Do you ship internationally?

We currently ship to Australia, Canada, and the United Kingdom. Please note that there may be additional import fees or duties on your end that Nice Laundry is unable to cover. These vary by country. Additionally, we cannot offer prepaid shipping labels for old sock recycling to our international friends at this time.

 

How long will it take to receive my order?

 

Most orders ship next business day. All domestic orders ship with FREE SHIPPING (4-6 business days). Other shipping methods are available at checkout for an extra charge.

International shipping is available for Australia, Canada, and the United Kingdom. USPS first class international transit time can take up to 3-4 weeks depending on the speed of customs at the time of arrival. USPS priority international can take up to 2 weeks. We do not have any visibility into the status of a package once it leaves the United States. Please use UPS for the fastest international delivery and to be able to view status updates during shipment.

 

How do I care for my socks and underwear?

Colorful and no-show socks: wash cold with like colors. Lay flat to dry. Do not bleach. Iron on low.

Athletic socks: Machine wash cold or warm. Tumble dry low.

Underwear: Wash cold, tumble dry low or lay flat to dry, do not bleach, do not iron.

 

I want to recycle my socks and/or underwear, what do I do?

Please save the packaging your Nice Laundry socks arrived in. Then email recycling@nicelaundry.com to get started with our A Virtuous (Re)cycle program. 

 

I'm an international customer and want to recycle, what do I do?

Our program is currently only available to US customers. You can still make a huge impact and give your old socks a second life by contacting your local textile recycling center.

 

For any other questions not listed here, please email hello@nicelaundry.com or call (888) 968-2434.

 

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